‘speak clearly; speak easily but not too much, especially when others want their turn; do not interrupt; be courteous; deal seriously with serious matters and gracefully with lighter ones; never criticise people behind their backs; stick to subjects of general interest; do not talk about yourself; and, above all, never lose your temper’

‘remember people’s names, and be a good listener’

– Chattering classes. (2006, December 19). The Economist. Retrieved from http://www.economist.com/node/8345491

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